Return Policy

Thank you for shopping with Oursales.co.uk! We are committed to providing you with a great shopping experience and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help.

At oursales.co.uk, your satisfaction is our top priority. If you're not happy with your iPhone case, we’re here to make it right.

✅ 30-Day Return Guarantee

We offer a 30-day return window on all orders — no questions asked.
You can return your item for a full refund or exchange, as long as:

  • It’s returned within 30 days of delivery

  • It’s unused, undamaged, and in original packaging

  • You provide proof of purchase (your order number)

🚫 What Can’t Be Returned?

We cannot accept returns for:

  • Items showing signs of use or damage not caused during delivery

  • Customised or personalised cases, unless faulty

  • Products returned after 30 days

📦 How to Start a Return

  1. Email us at info@oursales.co.uk with your order number and reason for return

  2. We’ll confirm your return and provide the return address

  3. Post the item back to us in its original condition

  4. Once received and checked, your refund will be processed within 3–5 working days

🌍 International Returns

We also accept worldwide returns, but unfortunately we cannot cover return postage for international orders at this time.
We recommend using a tracked service to ensure it reaches us safely.

💰 Refunds

Approved refunds will be credited back to your original payment method.
Refunds may take 3–7 business days to appear depending on your bank or provider.

💬 Need Help?

Got questions about your return? Just get in touch.

📧 Email: info@oursales.co.uk
📞 Phone: 07500 245750
📍 Address: Rear of 90 Darlington Street, Wolverhampton, WV1 4HJ, United Kingdom